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Returns & Warranty Policy
We take great pride in crafting high-quality, durable solid wood furniture designed to last for years. To ensure your complete peace of mind, we have established clear guidelines regarding returns, exchanges, and warranty coverage for your orders.
1. Standard Product Returns
Standard, non-customized furniture items may be returned or exchanged within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging. Customers are responsible for the return shipping costs, and refunds will be processed once the product passes our quality inspection.
2. Custom Orders & Made-to-Order Items
Because custom furniture pieces are crafted specifically to your requested dimensions, fabric selections, and wood finishes, custom or made-to-order items are non-refundable and cannot be exchanged once production has started, except in cases of proven transit damage or manufacturing defects.
3. Transit Damage & Inspection
We take extreme care in packaging and shipping your furniture securely across Pakistan. We request that you inspect all items thoroughly upon delivery. If you notice any transit damage or defects upon arrival, please record it on the delivery receipt and notify our team immediately within 24 hours so we can arrange a repair, replacement, or part exchange.
4. Solid Wood Structural Warranty
All our solid wood furniture pieces come with warranty coverage against structural craftsmanship defects, including frame joint failure and wood warping under normal indoor conditions. This warranty does not cover normal wear and tear, accidental damage, misuse, exposure to extreme weather elements, or natural variations in wood grain and color.
5. How to File a Claim
To request a return, exchange, or warranty claim, simply provide your order number alongside photos or videos of the issue. You can reach out to our dedicated support team directly at info@pakturkfurnitures.com.pk, and we will assist you promptly.
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PAK TURK FURNITURES delivers premium, handcrafted solid wood furniture to homes across Pakistan. Discover timeless craftsmanship, custom designs, and unmatched quality for every room.
Working days
Monday: CLOSE
Tue – Sun: 9:00 am - 8:00pm